This Privacy Policy (“Policy”) describes the manner in which HealthMediQ, a partnership firm registered under the Indian Partnership Act, 1932, having its principal place of business at Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India (hereinafter referred to as “HealthMediQ”, “We”, “Us”, or “Our”), collects, uses, stores, processes, discloses, and protects personal data of users (“User”, “Patient”, or “You”) who access or use the HealthMediQ website, mobile application, and related digital services (collectively, the “Platform”).
This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
By accessing or using the Platform, You acknowledge that You have read, understood, and agreed to this Privacy Policy.
1.1 HealthMediQ operates as a digital healthcare technology platform that facilitates access to healthcare services...
1.2 HealthMediQ does not itself provide medical diagnosis, treatment, or clinical services...
1.3 Given the sensitive nature of healthcare and personal data, HealthMediQ is committed to maintaining high standards...
2.1 HealthMediQ may collect personal information directly provided by Users...
2.2 Such personal information may include name, mobile number, email address, age, gender...
2.3 In order to facilitate healthcare services, HealthMediQ may collect and process sensitive personal data...
2.4 HealthMediQ may also collect payment-related information...
2.5 Technical and usage-related data may be collected automatically...
3.1 HealthMediQ uses personal information to create and manage user accounts...
3.2 Sensitive personal data is used solely for the purpose of enabling healthcare providers...
3.3 Information may be used to process payments, refunds, cancellations...
3.4 HealthMediQ may use information to send service-related communications...
3.5 HealthMediQ does not use health data for advertising, marketing, or profiling purposes.
4.1 HealthMediQ does not sell, rent, or commercially exploit personal or health data of Users.
4.2 Personal and health information may be shared with healthcare providers strictly to the extent necessary...
4.3 HealthMediQ may share limited information with third-party service providers...
4.4 Disclosure of information may occur where required by applicable law...
5.1 HealthMediQ implements reasonable security practices and procedures...
5.2 Access to sensitive personal data is restricted to authorized personnel...
5.3 While HealthMediQ takes appropriate measures to safeguard data, Users acknowledge that no system can guarantee absolute security...
6.1 Users have the right to access their personal data and request correction...
6.2 Users may withdraw consent for data processing or request deletion of their account...
6.3 Requests relating to data rights may be submitted through the Help & Support section...
7.1 HealthMediQ may use cookies and similar technologies...
7.2 Users may control cookie settings through their device or browser...
8.1 The Platform is not intended for independent use by individuals under eighteen (18) years of age.
8.2 Where services are availed for minors, the account must be operated by a parent or legal guardian...
9.1 HealthMediQ primarily stores and processes data within India.
9.2 Where international data transfers are required, such transfers are conducted in compliance with applicable Indian laws...
10.1 HealthMediQ reserves the right to amend or update this Privacy Policy from time to time.
10.2 Updated versions shall be published on the Platform with a revised effective date...
11.1 HealthMediQ may collect and process location data...
11.2 Location data is used for matching patients with nearby providers, facilitating home healthcare, improving service availability...
11.3 Location data is collected only when the User grants permission...
11.4 HealthMediQ does not track location in the background without user consent...
11.5 Location data is not shared with third parties except where required...
11.6 HealthMediQ does not use location data for advertising or marketing purposes.
12.1 In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021...
12.2 Users may contact the Grievance Officer for concerns relating to privacy or data protection.
Grievance Officer Details:
Name: MR. SANJAYVILAS KHOBRAGADE
Contact: +91 9930372225
Email: info@healthmediq.com
Address: Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India
12.3 HealthMediQ endeavors to acknowledge grievances within twenty-four (24) hours and resolve them within Seven (7) business days.
By using the HealthMediQ Platform, You expressly consent to the collection and processing of Your information in accordance with this Privacy Policy.