This Privacy Policy (“Policy”) describes the manner in which HealthMediQ, a partnership firm registered under the Indian Partnership Act, 1932, having its principal place of business at Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India (hereinafter referred to as “HealthMediQ”, “We”, “Us”, or “Our”), collects, uses, stores, processes, discloses, and protects personal data of users (“User”, “Patient”, or “You”) who access or use the HealthMediQ website, mobile application, and related digital services (collectively, the “Platform”).
This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
By accessing or using the Platform, You acknowledge that You have read, understood, and agreed to this Privacy Policy.
1.1 HealthMediQ operates as a digital healthcare technology platform that facilitates access to healthcare services.
1.2 HealthMediQ does not itself provide medical diagnosis, treatment, or clinical services.
1.3 Given the sensitive nature of healthcare and personal data, HealthMediQ is committed to maintaining high standards of confidentiality, integrity and security.
2.1 HealthMediQ may collect personal information directly provided by Users.
2.2 Such personal information may include name, mobile number, email address, age, gender, address and location details.
2.3 In order to facilitate healthcare services, HealthMediQ may collect and process sensitive personal data such as medical history, prescriptions, lab reports and consultation notes.
2.4 HealthMediQ may also collect payment-related information (transaction reference, billing information). Card/banking credentials are not stored by HealthMediQ.
2.5 Technical and usage-related data may be collected automatically (IP address, device information, OS/app version, logs).
3.1 HealthMediQ uses personal information to create and manage user accounts, authenticate access, and facilitate appointments and teleconsultations.
3.2 Sensitive personal data is used solely for the purpose of enabling healthcare providers to deliver care and for continuity of treatment.
3.3 Information may be used to process payments, refunds, cancellations and rescheduling.
3.4 HealthMediQ may use information to send service-related communications such as confirmations, reminders and alerts.
3.5 HealthMediQ does not use health data for advertising, marketing or profiling purposes.
4.1 HealthMediQ does not sell, rent, or commercially exploit personal or health data of Users.
4.2 Personal and health information may be shared with healthcare providers strictly to the extent necessary to provide services.
4.3 HealthMediQ may share limited information with third-party service providers (cloud, payment, communication) to support operations and only under contractually binding obligations of confidentiality and security.
4.4 Disclosure of information may occur where required by applicable law, court order, or regulatory authority.
5.1 HealthMediQ implements reasonable security practices and procedures including encryption, access controls and monitoring.
5.2 Access to sensitive personal data is restricted to authorized personnel on a need-to-know basis.
5.3 While HealthMediQ takes appropriate measures to safeguard data, Users acknowledge that no system can guarantee absolute security.
6.1 Users have the right to access their personal data and request correction.
6.2 Account Deletion - Users can delete their HealthMediQ account directly through the Delete Account option available in the HealthMediQ mobile application.
6.3 Data Deletion - Upon account deletion, the user’s account and associated personal data will be deleted, except information that HealthMediQ is required or permitted to retain under applicable laws, regulatory requirements, security, or legitimate business purposes
6.4 For assistance with account deletion, users may contact info@healthmediq.com
7.1 HealthMediQ may use cookies and similar technologies to enable secure sessions, improve user experience and for analytics.
7.2 Users may control cookie settings through their device or browser; this may affect functionality.
8.1 The Platform is not intended for independent use by individuals under eighteen (18) years of age.
8.2 Where services are availed for minors, the account must be operated by a parent or legal guardian with appropriate consent.
9.1 HealthMediQ primarily stores and processes data within India.
9.2 Where international transfers are required, such transfers are conducted in compliance with applicable Indian laws and with appropriate safeguards.
10.1 HealthMediQ reserves the right to amend or update this Privacy Policy from time to time.
10.2 Updated versions will be published on the Platform with a revised effective date; continued use implies acceptance of updates.
11.1 HealthMediQ may collect and process location data to match patients with nearby providers and enable home healthcare delivery.
11.2 Location data is collected only with user permission and is not tracked in the background without explicit consent.
11.3 Location data is shared with service providers only when necessary and is not used for advertising or marketing.
12.1 In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, HealthMediQ has appointed a Grievance Officer.
12.2 Users may contact the Grievance Officer for concerns relating to privacy or data protection.
Grievance Officer Details:
Name: MR. SANJAYVILAS KHOBRAGADE
Contact: +91 9930372225
Email: info@healthmediq.com
Address: Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India
12.3 HealthMediQ endeavors to acknowledge grievances within twenty-four (24) hours and resolve them within seven (7) business days.
By using the HealthMediQ Platform, You expressly consent to the collection and processing of Your information in accordance with this Privacy Policy.