This Privacy Policy (“Policy”) describes the manner in which HealthMediQ, a partnership firm registered under the Indian Partnership Act, 1932, having its principal place of business at Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India (hereinafter referred to as “HealthMediQ”, “We”, “Us”, or “Our”), collects, uses, stores, processes, discloses, and protects personal data of users (“User”, “Patient”, or “You”) who access or use the HealthMediQ website, mobile application, and related digital services (collectively, the “Platform”).

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using the Platform, You acknowledge that You have read, understood, and agreed to this Privacy Policy.

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1. INTRODUCTION

1.1 HealthMediQ operates as a digital healthcare technology platform connecting users with independent healthcare professionals.

1.2 HealthMediQ does not itself provide medical diagnosis, treatment, or clinical services.

1.3 HealthMediQ is committed to confidentiality, integrity, and security under applicable Indian laws.

2. INFORMATION WE COLLECT

2.1 Personal information during registration, booking, or support communication.

2.2 Includes name, mobile number, email, age, gender, address, and location details.

2.3 Sensitive data: medical history, prescriptions, lab reports, consultation notes, treatment info.

2.4 Payment details (transaction references, billing info) — card/banking credentials not stored.

2.5 Technical data: IP address, device info, OS, app version, logs, interaction data.

3. HOW WE USE INFORMATION

3.1 Create/manage accounts, authenticate access, facilitate appointments and teleconsultations.

3.2 Sensitive data used only for healthcare delivery and continuity of care.

3.3 Process payments, refunds, cancellations, rescheduling, and support.

3.4 Send confirmations, reminders, alerts, and updates.

3.5 No health data used for advertising or profiling.

4. DATA SHARING AND DISCLOSURE

4.1 No selling, renting, or commercial exploitation of user data.

4.2 Shared with healthcare providers only as necessary.

4.3 Shared with third-party providers (cloud, payment, communication) for operations.

4.4 Disclosed if required by law, court, or regulatory authorities.

5. DATA SECURITY

5.1 Security practices: encryption, access controls, secure servers, monitoring.

5.2 Restricted access to sensitive data on a need-to-know basis.

5.3 No system can guarantee absolute protection against cyber threats.

6. USER RIGHTS

6.1 Right to access and correct personal data.

6.2 Right to withdraw consent or request account deletion (subject to obligations).

6.3 Requests can be made via Help & Support or direct contact.

7. COOKIES AND TRACKING

7.1 Cookies used for secure sessions, user experience, analytics, and service improvement.

7.2 Users can control cookies via device/browser settings (may affect functionality).

8. CHILDREN’S PRIVACY

8.1 Platform not intended for independent use by individuals under 18.

8.2 Parents/guardians must operate accounts for minors and provide consent.

9. INTERNATIONAL DATA TRANSFERS

9.1 Data primarily stored and processed in India.

9.2 International transfers comply with Indian laws and safeguards.

10. POLICY UPDATES

10.1 Policy may be amended or updated periodically.

10.2 Updated versions published with revised effective date.

10.3 Continued use implies acceptance of updates.

11. LOCATION DATA

11.1 Collected to match patients with nearby providers and enable home healthcare delivery.

11.2 Improves service availability, response time, and user experience.

11.3 Collected only with user permission via device settings.

11.4 No background tracking without consent.

11.5 Shared only with service providers when necessary.

11.6 Not used for advertising or marketing.

12. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

12.1 In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, HealthMediQ has appointed a Grievance Officer.

12.2 Users may contact the Grievance Officer for concerns relating to privacy or data protection.

Grievance Officer Details:
Name: MR. SANJAYVILAS KHOBRAGADE
Contact: +91 9930372225 (Ask to be connected to MR. SANJAYVILAS KHOBRAGADE)
Email: info@healthmediq.com
Address: Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India

12.3 HealthMediQ endeavors to acknowledge grievances within twenty-four (24) hours and resolve them within Seven (7) business days.

By using the HealthMediQ Platform, You expressly consent to the collection and processing of Your information in accordance with this Privacy Policy.