This Privacy Policy (“Policy”) describes the manner in which HealthMediQ, a partnership firm registered under the Indian Partnership Act, 1932, having its principal place of business at Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India (“HealthMediQ”, “We”, “Us”, or “Our”), collects, uses, stores, processes, discloses, and protects personal data of users (“User”, “Patient”, or “You”) who access or use the HealthMediQ Platform.

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using the Platform, You acknowledge that You have read, understood, and agreed to this Privacy Policy.

1. INTRODUCTION

1.1 HealthMediQ operates as a digital healthcare technology platform connecting Users with independent and verified healthcare professionals.
1.2 HealthMediQ does not provide medical diagnosis or treatment. All services are provided by independent healthcare providers.
1.3 HealthMediQ is committed to protecting the confidentiality and security of personal and health data.

2. INFORMATION WE COLLECT

2.1 Personal information such as name, phone number, email, age, gender, and address.
2.2 Sensitive personal data including medical history, prescriptions, reports, and consultation records.
2.3 Payment-related information (excluding card or banking credentials).
2.4 Technical data such as IP address, device information, and usage logs.

3. HOW WE USE INFORMATION

3.1 To manage user accounts and facilitate healthcare services.
3.2 To enable healthcare providers to deliver appropriate care.
3.3 For payments, refunds, support, and grievance handling.
3.4 To send service-related communications.
3.5 Health data is not used for marketing or advertising.

4. DATA SHARING AND DISCLOSURE

4.1 HealthMediQ does not sell or rent personal data.
4.2 Data may be shared with healthcare providers for service delivery.
4.3 Limited data may be shared with third-party vendors for operational purposes.
4.4 Disclosure may occur when required by law or regulatory authorities.

5. DATA SECURITY

5.1 Reasonable security practices including encryption and access controls are used.
5.2 Access to sensitive data is restricted to authorized personnel only.
5.3 Absolute security cannot be guaranteed against cyber threats.

6. USER RIGHTS

6.1 Users may access or correct their personal data.
6.2 Users may withdraw consent or request account deletion, subject to legal requirements.
6.3 Requests can be made via the Help & Support section or direct contact.

7. COOKIES AND TRACKING

7.1 Cookies may be used to enhance experience and security.
7.2 Disabling cookies may affect certain features.

8. CHILDREN’S PRIVACY

8.1 The Platform is not intended for independent use by minors.
8.2 Services for minors must be managed by a legal guardian.

9. INTERNATIONAL DATA TRANSFERS

9.1 Data is primarily stored within India.
9.2 Any international transfers comply with applicable laws.

10. POLICY UPDATES

10.1 HealthMediQ may update this Policy periodically.
10.2 Continued use constitutes acceptance of updates.

11. GRIEVANCE REDRESSAL

Grievance Officer:MR. SANJAYVILAS KHOBRAGADE
Contact: +91 9930372225
Email: info@healthmediq.com
Address: Suraj Chowk, Sawratoli, Subhash Ward, Gondia, Maharashtra – 441601, India

Grievances shall be acknowledged within 24 hours and resolved within 7 business days.

By using the HealthMediQ Platform, You expressly consent to the collection and processing of Your information in accordance with this Privacy Policy.